Abe Miller and team are the BEST! Abe knows my buying style and that I do my homework, so does not need to "salesman" me as much as other customers. Because of this it makes for an extremely enjoyable buying experience. He is on point tracking down any of my technical questions and great at finding every discount possible for me. Thank you Abe and team for another fantastic buying experience!

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Worked with Jonathan via texting. Went in and Wells closed the deal. Both salesman were great

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My experience with this mechanic shop was extremely disappointing. It seemed like they either lacked the expertise to diagnose issues accurately or simply weren't putting in the effort. Initially, I brought my vehicle in for two issues. Firstly, regarding my third-row seat, despite my clear explanation that it stopped functioning after a few folds, they insisted it was fine until I pressed for further diagnosis. Eventually, they identified the problem and fixed it. The second issue with my right-side headlight was even more frustrating. Despite explaining that the headlight itself was functional but the adaptive high beam assist was ... Read More

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Google - Apr 13, 2024

My experience with this mechanic shop was extremely disappointing. It seemed like they either lacked the expertise to diagnose issues accurately or simply weren't putting in the effort. Initially, I brought my vehicle in for two issues. Firstly, regarding my third-row seat, despite my clear explanation that it stopped functioning after a few folds, they insisted it was fine until I pressed for further diagnosis. Eventually, they identified the problem and fixed it. The second issue with my right-side headlight was even more frustrating. Despite explaining that the headlight itself was functional but the adaptive high beam assist was malfunctioning, they immediately jumped to the conclusion that I needed new bulbs and a module. When I suggested a simple test to confirm the issue by swapping the bulbs, they claimed it couldn't be done without removing the bumper, which seemed like a dubious excuse. After spending nearly $300 on diagnosis, I was dismayed that they couldn't provide a definite solution and instead opted to replace the entire headlight assembly without properly addressing the root cause. To make matters worse, a week after picking up my car, I was informed by another source that my right-side headlight was not working. Upon inspection elsewhere, it was discovered that the bulb was out of its socket, suggesting either negligence or deliberate tampering by the mechanic. I provided picture of what was found a week after driving the vehicle. This entire ordeal, coupled with the fact that they had my vehicle for an entire week without resolving the issues satisfactorily, has left me with no confidence in their abilities. I will definitely not be returning to this shop for any future repairs. On a side note, Vincent passed on information from his technician to me. It appears the technicians/mechanics could use better training.

Nobody can beat this dealership! They try their hardest to make the deal happen. I have purchased a few cars from them and they are hands down the best.

The service advisor was not present and unable to assist when advised he would be available to help

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Great products and the best service!

Vincent took great care of me and my G63. I had play by play updates of my requested repairs and even got a test drive after to confirm the completion of the repairs. First time here, will sure be back. Thanks, Vincent - keep up the great work!

Never been here

Mr. (Evan) Price was true to his name and got me the best price in the country on a new EQS. My third EQS purchase in three years and an easy one from MBSLO. They worked with me to deliver the car across the country in Connecticut and take in my trade. Would highly recommend Evan and the dealership even if buying remotely by phone as I did.

Great selections and service

No proper paperwork to register the vehicle. No temporary tags to drive the vehicle. Leasing company had no paperwork 2 weeks later.

Very good dealership. My father drives EQS 580 and is really enjoying it. This dealership gave a good deal and customer service was amazing. Definitely deserve the recognition they get.

Great experience. Josh Chavez was awesome. Leo was amazing. Patient and super nice. Really listened to what we wanted and needed and did everything to make it happen. Excellent team.

A long battle for the right car and for the right price. Nice people, fair prices. Friendly atmosphere, clean and modern. If you see and say hi to Victoria, she will lead you to a nice refreshment and/or snack. We drove away (we are Santa Barbara people) with a nice catch. For our next car we are going back to SLO

I brought my 2012 E350 Bluetec in for the diesel emissions recall work while visiting family here. It was supposed to take two days, but took a week. I was told that part of the delay was loading the new main computer with its OS and configuring it for my car. Plus the DEF quality sensor needed calibration. After the car was released back to me I drove back home, and the check engine light came on. So I drove it back. Was told the mechanic Had Not Actually Replaced The SCR Catalytic Converter which was supposed to be done during ... Read More

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Google - Sep 30, 2023

I brought my 2012 E350 Bluetec in for the diesel emissions recall work while visiting family here. It was supposed to take two days, but took a week. I was told that part of the delay was loading the new main computer with its OS and configuring it for my car. Plus the DEF quality sensor needed calibration. After the car was released back to me I drove back home, and the check engine light came on. So I drove it back. Was told the mechanic Had Not Actually Replaced The SCR Catalytic Converter which was supposed to be done during the recall work. And that the DEF quality sensor still needed calibrating. They kept the car overnight. Got to resume use of the loaner I had previously. Got the car back, drove back home. Next morning the car started a countdown. Drove it back. Was told a DEF quality sensor was not calibrated. That was allegedly one reason the initial work took so long, and then again with the actual replacement of the SCR Catalytic Converter. I was told then I would either get the car back by 2PM or I would get another loaner. Neither thing happened. Got a call close to COB telling me the car would be ready next morning. What they admitted forgetting to do is scary. (The SCR Catalytic Converter??) Plus, I had them replace the oil cooler seals while they were doing the other work, which cost 500 out of pocket, but would have cost 5 thousand if done separately. I am hoping that work was done correctly but...who knows? I'm here visiting family. When I get the car back home to Maryland I'm going to have the mechanics I trust look everything over and verify that all of the recall work was actually done. Very disappointed and just a tad frightened. Well...maybe more than a tad.

I highly recommend this dealer and their service department really nice work and honest and friendly

I just had the greatest experience with them. Anthony was our salesperson, and he was so nice and respectful. He responded to every and any of our questions, didn’t push for us to enroll in anything we didn’t want to, and the purchase of our car was fast and efficient. I’d go to them every time. Thanks again 🙂

ABSOLUTELY THE BEST! the manager and Justin in sales are truly Amazing! They have completely exceeded all of my husband and I expectations! I love my Tesla so much 🥹❤️

Bait and switch.

We had an awesome experience buying my very first Mercedes Benz. Everyone is knowledgeable, kind and respectful. I love my used 2021 GLA 300!! Shout out to Wells, you’re the best!

Do not go here! Worst experience. Besides my sales guy. Love my car but I’d purchase anywhere else. Extremely unprofessional, sloppy, and lazy with paperwork. SAVE everything!! Also, double check everything and follow up!! If I could take my car back I would. Literally dreading to even go there to get my vehicle serviced and I paid upfront for that. Seriously after spending 100k. Take my advice, go to another Mercedes Dealership.

Very nice customer service and repair department. 👍

We purchase our electric vehicle from the dealership however it didn’t have enough charge to drive it home. They left us with 20 miles range so we had to wait for the trickle charger to fill it up, just to be safe. Secondly we purchase the extra warranty with the 60-day refund. We did more research and decided we didn’t want to keep it. 30 days in we asked for a refund and months later still haven’t received it. I called to check up and was told that my refund had fallen through the cracks and they’d be ... Read More

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Google - Feb 16, 2023

We purchase our electric vehicle from the dealership however it didn’t have enough charge to drive it home. They left us with 20 miles range so we had to wait for the trickle charger to fill it up, just to be safe. Secondly we purchase the extra warranty with the 60-day refund. We did more research and decided we didn’t want to keep it. 30 days in we asked for a refund and months later still haven’t received it. I called to check up and was told that my refund had fallen through the cracks and they’d be right on it. Weeks later and still no check in the mail. I could have never imagined a more negative experience as a customer spending a large sum of money. I will gladly drive to a dealership further away to avoid this place.

Three recalls, a front-end alignment and a few items quickly and professionally done and the allotted time frame. Phillip Beth was my service adviser, he has great communication skills, was able to help with an issue where radio was turning on loud every time ignition was turned on. My technician was COREY BENNETT. Strongly recommend for any Mercedes-Benz service. Stopped by parts department, and they had a very good stock of spares, including Mercedes-Benz DEF.

They will sell you on a maintenance program that no other Chevrolet dealer will honor eventhough it states very clearly on the contract that ALL Chevrolet dealers will participate! Even the other CHEVROLET dealers stated that it is a worthless policy!!

These folks have THE biggest selection of Sprinter Van's in California. Most are 4x4's too.

Great service..!! 🙋🏻‍♂️

I purchased a used vehicle from this dealership and I was treated with utmost respect and courtesy. Everything about the experience was not just handled professionally, it was enjoyable. The Assistant Manager, Raj, and the Finance Manager made sure to accommodate our schedule needs and explained everything clearly and in a very honest manner. I would highly recommend this dealership.

On the way from SF to Santa Barbara, I had a serious issue with my brakes on my MB. It was Friday afternoon and my SF dealer said get it checked asap. I drove into MBSLO and explained the problem (and that i was due in SBA in a few hours) Evan (service mgr) and Ramon (excellent service tech!) jumped on it and took the car in to see the issue. Fixed within an hour and they kept me posted throughout. Both were extremely polite (‘yes sir’ etc) and it couldn’t have been a better experience . I HIGHLY recommend ... Read More

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Google - Sep 28, 2022

On the way from SF to Santa Barbara, I had a serious issue with my brakes on my MB. It was Friday afternoon and my SF dealer said get it checked asap. I drove into MBSLO and explained the problem (and that i was due in SBA in a few hours) Evan (service mgr) and Ramon (excellent service tech!) jumped on it and took the car in to see the issue. Fixed within an hour and they kept me posted throughout. Both were extremely polite (‘yes sir’ etc) and it couldn’t have been a better experience . I HIGHLY recommend MBofSLO!

Vince took great care of us. Thanks Vince. Very good service.

I needed service to my Mercedes sedan. I was leaving town for a week so I asked if I could coordinate my service with my absence. Not only did they coordinate, Vincent, John and the rest of the service team provided me complimentary transportation to and from the airport and had my vehicle cleaned! It was the perfect way to end a long trip. Thanks to all the folks at the service department for going the extra mile.

We purchased our Mercedes’ at this dealer 2 years ago. Always return for service when needed. Dealer has been great to work with. Service advisor always communicated quickly to our questions and when service would be completed. Highly recommend service and sales staff.

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Justine Williams helped me and she was wonderful. She is friendly, helpful, and looks just like my sister. It’s great to have another girl to talk with at a car dealership. Highly recommended!!

I purchased a nice BMW from this dealership & I just want to give a big thank you to Jonathan that was a great help and did a fabulous job assisting my husband and I from start to finish.

Only ordered a part . Good service

This is the worst experience I have ever had at a Mercedes service shop.. I brought my car in for a recall and to have them check on some (window) motors in the vehicle that weren’t working properly. The first time I took it in they kept my car for two days before Discovering that they didn’t have the parts needed to do the recall, my service advisor Romer Martinez never called me to let me know this, I had to reach out to him. He also lied to me about another issue regarding a noise the car ... Read More

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DealerRater - Aug 18, 2022

This is the worst experience I have ever had at a Mercedes service shop.. I brought my car in for a recall and to have them check on some (window) motors in the vehicle that weren’t working properly. The first time I took it in they kept my car for two days before Discovering that they didn’t have the parts needed to do the recall, my service advisor Romer Martinez never called me to let me know this, I had to reach out to him. He also lied to me about another issue regarding a noise the car was making. I scheduled another appointment two weeks out to take care of the recall. They had my car for five days, they worked on it one day. I know this bc I have the Mercedes me app. When I picked up my car all of my seats were scuffed, there was grease all over my interior leather, there was damage done to my side doors, the car was not washed and it had bird po0p on it, not the kind of service you would expect from a Mercedes service shop. Romer Martinez and his service manager Tony Leonardo don’t care about customer service or even taking care of your car. They are too busy putting out fires from other unsatisfied customers to be concerned with any of your issues. Tony Leonardo was supposed to call me to discuss the damage that was done to my car while it was being serviced at Mercedes-Benz of San Luis Obispo, he has still not called me. I asked Rumer to have him call me since he was out the day that I picked up my car. No phone call. I wouldn’t take any vehicle to this so called service shop ever again Unless you want your car to be damaged while at their shop.

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Went to look at a used vehicle. Never driven this type of vehicle. My sales person ANTHONY took me on a very bumpy road. Then up the Questa GRADE. Both my request. Everyone in the place is SOO polite and friendly. They all smile. Ali gave me a great deal. So next day I am buying it. Great place, excellent people.

They were very professional and extremely quick with the service of our Chevy Work Truck.

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Very Disappointing when you try to give them your business and they hit you with a 50k markup on a car! Rip offs!

My husband and I worked with Wells Lee to find the perfect car. From the very beginning of the process, everything was easy. Wells went out of his way to get us the best deal. The team was wonderful. and they made the buying experience a positive experience. We have recommended the team to friends looking for cars and will definitely buy from them again. They are the best!!!

We ordered a brilliantly colored Spark (Nitro Yellow!). Not too many of these available when we did, but Wells searched high and low and got us exactly what we wanted. Working with Wells and the entire experience could not have been better.

Probably the worst dealer experiences. Ask them questions about lease terms and they don't know. Money for trade-ins is thousands of dollars less than other vehicles. I would never Stay far away!

DO NOT BUY FROM HERE. They buy lemon law vehicles and delete the history reports from CarFax. They do not honor their warranty’s and will lie to your face about it. $40k car that requires $20k of repairs, within the first 3k miles that should have been covered under their warranty but they refused. “Brand new tires” that only have 3/32 of tread. 4 warped rims, burns 50% of its oil in 3k miles which could have been from the wrong type of oil and incorrect oil filter they put on the car. Wrong radiator fluid in the coolant system. Car was ... Read More

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Google - Apr 22, 2022

DO NOT BUY FROM HERE. They buy lemon law vehicles and delete the history reports from CarFax. They do not honor their warranty’s and will lie to your face about it. $40k car that requires $20k of repairs, within the first 3k miles that should have been covered under their warranty but they refused. “Brand new tires” that only have 3/32 of tread. 4 warped rims, burns 50% of its oil in 3k miles which could have been from the wrong type of oil and incorrect oil filter they put on the car. Wrong radiator fluid in the coolant system. Car was in a front end collision while in their ownership and they slapped some of the pieces back together. Stay away. Update: total cost to replace everything that was supposed to be covered by their warranty is now at $29k, AND car has fire damage under the brand new door panels and interior pieces. Dealership just gaslights everyone. Scam artists.

This dealership has the worst service department I have ever experienced in my life! We bought our cars locally hoping the dealership would take care of their customers. Tony is nice but he will promise things and then go back on his word. Phil on the other hand is so rude. They will purposely mess with you and not give you appointments or loaner vehicles. A 2 year old Mercedes’ needing half the engine replaced and they told us to continue driving the vehicle even when told we needed to go to LA. Will update with more details as our experience ... Read More

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Google - Apr 7, 2022

This dealership has the worst service department I have ever experienced in my life! We bought our cars locally hoping the dealership would take care of their customers. Tony is nice but he will promise things and then go back on his word. Phil on the other hand is so rude. They will purposely mess with you and not give you appointments or loaner vehicles. A 2 year old Mercedes’ needing half the engine replaced and they told us to continue driving the vehicle even when told we needed to go to LA. Will update with more details as our experience continues to play out. For now we wait and deal with their abuse as we are stuck with a vehicle that’s not in working order. ****update***** 2/6/2023 This car is a LEMON And currently for sale on the lot!! Buyer BEWARE!!!

I turned in a van for cash sale. I was told they would pay it off and I would receive a specific amount. I received a check today for 5300.00 less than I was told I would get. It was also not made out to me. I would never have sold them my van if I didn't receive the amount they offered. I was assured that the amount they offered was in addition to the pay off. I was told it was a very generous offer and I thought it was a fair offer for the van in this market. ... Read More

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Google - Mar 19, 2022

I turned in a van for cash sale. I was told they would pay it off and I would receive a specific amount. I received a check today for 5300.00 less than I was told I would get. It was also not made out to me. I would never have sold them my van if I didn't receive the amount they offered. I was assured that the amount they offered was in addition to the pay off. I was told it was a very generous offer and I thought it was a fair offer for the van in this market. I feel what was communicated to me was not what I received in payment. Raj states that I misunderstood him, but I asked for clarification of the numbers twice before the sale. In the future, every part of the sales process needs to be explicit in what they are offering and how any payout is deducted. This was not stated and they communicated otherwise. Update: after several phone calls made, they have tried to make the transaction right. I appreciate the professional manner they held themselves to in conversation. We are working out the issue to what should be satisfactory for everyone involved.

Excellent sales and service. I could not be more pleased with the professional service we received at Mercedes SLO. From the day of sale (March 2022) to delivery and service department everything they promised us they delivered with a professional ethical service. I would highly recommend Mercedes of SLO

Hello, I work as an independent contractor and small business owner in San Luis Obispo. Every 2 weeks this dealership orders from instacart roughly 30 cases of soda, water and other goods. They do not tip. I know tip is not required but paying someone $15 total for such a large reoccurring order is poor business practices. Heck, you tip your pizza guy $5 normally at least... As a business owner myself I think the public has a right to know how they treat people. Be Amazon instead of Walmart.

We just relocated to the area, and our Mercedes was overdue for its service. I have been impressed with everyone in the service department! From the initial call to schedule the service through to pick up, the experience was amazing! 2023 Back for the yearly service of our vehicle, and the experience was amazing again! Super easy to schedule an appointment. Vincent checked us in on time and was great about explaining everything. He was there to help us when we picked up the car and even showed us a couple of new things that we didn’t know about our ... Read More

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Google - Feb 18, 2022

We just relocated to the area, and our Mercedes was overdue for its service. I have been impressed with everyone in the service department! From the initial call to schedule the service through to pick up, the experience was amazing! 2023 Back for the yearly service of our vehicle, and the experience was amazing again! Super easy to schedule an appointment. Vincent checked us in on time and was great about explaining everything. He was there to help us when we picked up the car and even showed us a couple of new things that we didn’t know about our car! Another great experience!!!

Found a used Truck filled out credit was approved told us they would put in back for us until we picked it up next day it was sold to someone else and then wanted us to purchase a much more expensive one

Stay away..the are not honest at all.. bought a used car, they promised to fix a center console then refused to fix the item...

So stupid buying from u

After searching well over a year for a used Sprinter I finally gave up and decided to order one new. I had two particular ‘unusual’ desires, a 4x4 and a ‘low’ roof. I need the 4x4 and the low roof is critical for my parking needs as the high roof is too tall. Since I live in the Bay Area I began my search at the local Dealerships but most had very limited stock. A Dealer across the Bay in Fremont had a ‘cargo’ version of the van I wanted (I was looking for the ‘crew’ model) so I went ... Read More

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Google - Nov 9, 2020

After searching well over a year for a used Sprinter I finally gave up and decided to order one new. I had two particular ‘unusual’ desires, a 4x4 and a ‘low’ roof. I need the 4x4 and the low roof is critical for my parking needs as the high roof is too tall. Since I live in the Bay Area I began my search at the local Dealerships but most had very limited stock. A Dealer across the Bay in Fremont had a ‘cargo’ version of the van I wanted (I was looking for the ‘crew’ model) so I went to look at it and inquire about ordering a van. The salesperson who took me for a test drive knew little to nothing about Sprinter vans. So little, in fact that he tried to fill it up with gasoline while we were out on the test drive… I could not believe how hard it was to find a Mercedes Dealership with a salesperson who knew anything about their own product! Moving on I started asking friends with vans where they bought theirs and if they had any recommendations. One of my buddies said that there are some dealers who specialize more in Sprinters. I remember seeing a number of Sprinters in the lot at the Dealership in San Luis Obispo on a recent drive to Santa Barbara so I decided to try calling them. I was connected to a salesperson at Alfano Motorcars Mercedes Benz Sprinter who knew far more about these vans than anyone else I had spoken to by far. Not only did he fully understand and appreciate the need for the van to be 4x4 with a low roof but he was able to describe and discuss virtually every single option and variation. He even sent a lengthy pdf that went over in detail with photos every single option that can be chosen for this van. We carefully reviewed all of these options and created an initial ‘build’. After thinking more about a few of the options we tweaked the build a little and placed the order for the van. I think I selected virtually every single available option except the headlights that turn with the steering… I was told the van was scheduled to be built in October and arrive a month or two later. This was four months ago. Two weeks ago I contacted my salesperson to ask about the schedule. He called back and said the Van was finished and on it’s way. A week ago he called to tell me it had arrived. We made a plan for me to pick up the van that Friday at 11 am and to do as much of the paperwork, etc. necessary ahead of time. I was going to pay cash so I started pulling together the roughly $80,000 I would need. I live four hours away and needed someone else to come and drive with me so I decided to make it an impromptu short vacation and took Wednesday through Friday off work. The plan was to drive down Wednesday, past the Dealership in SLO, and stay a couple of nights in Santa Barbara before heading back and collecting the van on the way. Three days off work and two nights in Santa Barbara may seem a bit over the top as a celebration for the new purchase but I was really looking forward to it. At 55 and after buying countless vehicles over the years, many new, this was going to be the very first new vehicle I ever bought for myself. I was pretty excited. On Wednesday afternoon, two days after calling to tell me the van had arrived and after I had already arrived in Santa Barbara, the salesperson called to tell me the wrong van had shown up. It had a high roof. “What do you want me to do?” he asked. What do I want you to do? Seriously? I want you to figure out what it will take to get the van I ordered here, how long it will take, and what you plan to do to make this up to me, I told him. Then he sent me a photo of the van (with the tall roof). Apparently when he called to tell me my van had arrived two days earlier he never even went to look at it… Not that day, or the next and not until the next day did he take the time to even look at my van. This was last Wednesday. We had an appointment for Friday that (obviously) I did not keep. The salesperson has not reached out to me since in any way. Not once. Not at all.

First I want to say that the employees are all very nice and courteous. I called for a service appointment on 10/20/2020 for my 2008 Dodge Sprinter 2500. I booked the appointment for 10/26/2020. Arriving at 9:00 AM, I wanted to wait while it was being diagnosed for the check engine light and was told they could give me a ride home because it "Might be a long wait." I accepted the ride. It was a very nice, clean vehicle with a very friendly driver. By 5:00 PM, I hadn't heard anything, so I called. Romer returned my call and informed me they ... Read More

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Google - Nov 5, 2020

First I want to say that the employees are all very nice and courteous. I called for a service appointment on 10/20/2020 for my 2008 Dodge Sprinter 2500. I booked the appointment for 10/26/2020. Arriving at 9:00 AM, I wanted to wait while it was being diagnosed for the check engine light and was told they could give me a ride home because it "Might be a long wait." I accepted the ride. It was a very nice, clean vehicle with a very friendly driver. By 5:00 PM, I hadn't heard anything, so I called. Romer returned my call and informed me they hadn't looked at it and would need to keep it overnight. Since it's my only vehicle, and I live in it, I said I would pick it up and bring it back the next day. He informed me if I did that, I would have to start all over at the back of the line, and the same thing would happen the next day. I reluctantly agreed to leave it overnight. Same thing happened the next day. When he returned my call that day, he said they would need it another night. On the third day, Wednesday Oct, 28, 2020, I was told they needed to order a part that would be delivered on Thursday or Friday at the latest. We agreed that I would pick up the vehicle and bring it back when the part arrived. I asked Romer for a military discount, and he said, "Yes, it's 5%." When I went in to pickup the vehicle, Josh told me that their military discount is 10%. He also offered another 10% discount to make up for having to go without my vehicle for 2 days. I thought this was great, and at this point, I felt OK about Alfano. One of the issues I wanted addressed was the dashboard storage box lid was broken, and I wanted it replaced. Romer quoted me $199 for the part and a total of $500 to replace it!!! I found the part online for $155 and replaced it myself (no prior Sprinter experience and no torx bit) in 30 minutes. I never got a call saying the part was in for the blower motor. I left a message for Romer on 11/3/2020 and never received a return call. The next day, I called Josh (I think he's a service manager). He called me back saying the part was there, but it hadn't been entered into the system, so I didn't get a call. I requested a refund at that time. Since I didn't have them do further work on my vehicle, I didn't get a military discount at all! I won't be going there EVER AGAIN.

I would NOT purchase a vehicle from Alfano again. There were a few detail issues on the truck we purchased but Raj was great. He fixed everything and had the truck back to us fully detailed and in mint condition in a week. However, never got my extra car payment refunded for $526 on the car we traded in that was autopayed a few weeks after trade- in. And got to drive a POS from their lot for a week while the truck was being fixed. That experience took me back to high school days. Since I already paid the money ... Read More

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Google - Oct 28, 2020

I would NOT purchase a vehicle from Alfano again. There were a few detail issues on the truck we purchased but Raj was great. He fixed everything and had the truck back to us fully detailed and in mint condition in a week. However, never got my extra car payment refunded for $526 on the car we traded in that was autopayed a few weeks after trade- in. And got to drive a POS from their lot for a week while the truck was being fixed. That experience took me back to high school days. Since I already paid the money on my previous car for the month I wish I could have just driven that instead of their POS car. It’s 2 months later and enough time for Alfano to have refunded me the money.

Alfano Motors is the worst car dealership I have ever visited. I made an appointment in advance to view a specific car in order to be sure it was ready to be viewed. They assured me the car would be brought up front and ready for viewing. Instead when I arrived, the car had not been brought up front. A sales man went back to behind the sales lot and returned to me stating the car would be brought up front in a few minutes. Instead I saw the car being driven off the grounds. I apprised the sales person ... Read More

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Google - Oct 22, 2020

Alfano Motors is the worst car dealership I have ever visited. I made an appointment in advance to view a specific car in order to be sure it was ready to be viewed. They assured me the car would be brought up front and ready for viewing. Instead when I arrived, the car had not been brought up front. A sales man went back to behind the sales lot and returned to me stating the car would be brought up front in a few minutes. Instead I saw the car being driven off the grounds. I apprised the sales person and he changed his story stating the car had been driven downtown to be fueled and washed. Observing that the car wasnt ready and that the story was changing I asked the salesman if I should come back when the car was ready for viewing. The salesman told me No, it will be back in a few minutes. When the car was not returned in a few minutes, I asked to the sales manager. The salesman became angry saying "Of course you want to see the sales manager!" I spoke to the sales manager and he defended everything the staff had done without talking to them. The salesperson walked in and falsely claimed that I had cursed which did not happen at any point. The sales manager then ordered me to leave. I was ordered to leave because I dared to politely complain about the poor service I received. I only wanted to buy a specific car, but instead I was verbally abused and refused service. Worst service I received at any business anywhere!

I took my car to be serviced at the dealership after waiting for over 2 months . once there I was shocked to see NOT A SINGLE PERSON WEARING A MASK OR PRACTICE SOCIAL DISTANCING. Not in the service department or the sales department . The service department work was fine and the staff helpful and cordial but the heath of customers and staff really should be addressed

Jorge (Sales) and Mike (Financing) were the absolute worst! Do not do business with this slimy place. The test drive experience was fine, and I set up an appointment to come back and purchase the vehicle. When we arrived they said they had to print paperwork (shouldn't that already be done if we had an appointment?). The showroom was absolutely empty, and they had us sit and wait for over 30 mins before Mike finally came over and said "oh I saw you sitting here and thought I'd get you started." It's all a big song ... Read More

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Google - May 22, 2020

Jorge (Sales) and Mike (Financing) were the absolute worst! Do not do business with this slimy place. The test drive experience was fine, and I set up an appointment to come back and purchase the vehicle. When we arrived they said they had to print paperwork (shouldn't that already be done if we had an appointment?). The showroom was absolutely empty, and they had us sit and wait for over 30 mins before Mike finally came over and said "oh I saw you sitting here and thought I'd get you started." It's all a big song and dance to wear you down. He then started pushing us way too hard on the extended warranty. I politely declined several times and he finally moved on with the process. Then he came back to it and started telling us how much we needed this BS warranty. It was so frustrating for someone who actually knows what they're doing, I was about to walk away at this point due to the slime-ball tactics being used. Alfano, please recognize that your customers are not idiots and accept a straightforward deal instead of wearing them down. The entire purchase process took over 2 hours because they kept stepping out of the room and making us wait and overselling add-ons we didn't want. I will never be back to this dealership and advise all to stay away.

Failure! They are the worse mevhmechs lied to me about the cost, doubled the amount from _$2,600 to ,__$4800. Sick people. I have to get my law firm after them on .DO NOT TAKE YOUR TREASURED CAR TO THEM. BY, Dr. David H Rickard. SANTA MARIA Ca.

(Translated by Google) Well, bad (Original) Pues mal

I have a new Yukon, it was in for service Wednesday. My wife drove it home so I just saw this Saturday. When she took the paper mat cover off, the one so you don't get grease on the mat or carpet. The mat was all greasy, terrible!!! I mean sick!!! I know this car only costs $66,000.00 !! The service lady in the Chevy show room is great and very professional. Thanks very much, Bruce and Judi Pedersen

I wouldnt accept a free car from this place!!

So I brought my sprinter in at 7:45 and was out by 12:30. A long time for a replacement hose. I was told about an hour. I sat there in the lobby for almost five hours. Would have liked to have gotten breakfast or something. But the real issue is with the fact that they didn’t put the radiator drain plug on properly after draining the fluid and it caused my to lose all fluid while on the freeway home. We were almost stranded and had to be towed. They also overfilled the oil triggering the oil indicator which caused us ... Read More

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Google - Oct 31, 2019

So I brought my sprinter in at 7:45 and was out by 12:30. A long time for a replacement hose. I was told about an hour. I sat there in the lobby for almost five hours. Would have liked to have gotten breakfast or something. But the real issue is with the fact that they didn’t put the radiator drain plug on properly after draining the fluid and it caused my to lose all fluid while on the freeway home. We were almost stranded and had to be towed. They also overfilled the oil triggering the oil indicator which caused us to have to pull over as well. And after all that they charged me over 400 bucks for maybe a 200 dollar job. Thumbs down.

Check engine light came on. Stopped in and they said I needed appointment. Went inside to wait and there was no one available to set up the appointment. Waited way to long with no assistance and left. Will handle by phone so I don't waste my time but they need to do better on staffing intake. Update. Went home called and left phone number for service to call. At 1PM gave up and called local German Auto Works. They answered the phone and set up an appointment. Well stick with them from now on.

Worst dealer ever. Would give 0 stars if possible They tell you one thing over the phone and start bs-ing when you get there. Drove 200 miles for nothing. Whatever they tell you make sure you get it in writing. Better yet go to a different dealer.

What an experience!!! After four hours of silly negotiating we FINALLY agreed on a nominal discount. Unfortunately, it was too late for us to take possession of our new vehicle at the end of the day. Upon returning to the dealership next morning, we were greeted with a new contract and higher rates at different payments, this is after we already signed our contract the previous day. Needless to say, we ended up leaving without a vehicle and decided to go elsewhere. Never again, as there are many other dealerships that will offer superior service to purchase a $150,000 vehicle. **Update** ... Read More

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Google - Dec 8, 2018

What an experience!!! After four hours of silly negotiating we FINALLY agreed on a nominal discount. Unfortunately, it was too late for us to take possession of our new vehicle at the end of the day. Upon returning to the dealership next morning, we were greeted with a new contract and higher rates at different payments, this is after we already signed our contract the previous day. Needless to say, we ended up leaving without a vehicle and decided to go elsewhere. Never again, as there are many other dealerships that will offer superior service to purchase a $150,000 vehicle. **Update** If that is truly the case, why did Alfano try to increase the rate and then when I started to walk away you guys said “ok, we will keep the rates the same, just come back” This kind of sales tactics are very shady to say the very least. Fresno Mercedes was truly a pleasure to deal with in comparison.

I wish I could give zero stars had the worst service experience today instead of sending a mechanic to check my faulty steering wheel some idiot with zero mechanical experience comes out then refuses to send out a mechanic!!!! The ONLY good person in the service department that I have seen so far is vince he is the only one listens and doesn't get butt hurt when you get angry, its not like these are cheap cars there expensive so of course people get angry we spend good money so we want above and beyond service. My 2014 C250 is ... Read More

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Google - Apr 10, 2018

I wish I could give zero stars had the worst service experience today instead of sending a mechanic to check my faulty steering wheel some idiot with zero mechanical experience comes out then refuses to send out a mechanic!!!! The ONLY good person in the service department that I have seen so far is vince he is the only one listens and doesn't get butt hurt when you get angry, its not like these are cheap cars there expensive so of course people get angry we spend good money so we want above and beyond service. My 2014 C250 is very unreliable and on top of that when I bought the car a year ago I was told free maintenance and the unlimited milage warranty found out the other day the free maintenance was a lie. I expect better from a dealer in SLO this is a poor reflection on the people of SLO don't waste your time with the rudeness and dishonesty of this place drive somewhere else or better yet buy a Lexus!!!

If I could give a ZERO star service it would better reflect my frustration with this MB dealer. I have never experienced such poor service. I expect better from the Mercedes Benz dealer on the central coast, California.