Excellent sales and service. I could not be more pleased with the professional service we received at Mercedes SLO. From the day of sale (March 2022) to delivery and service department everything they promised us they delivered with a professional ethical service. I would highly recommend Mercedes of SLO
We just relocated to the area, and our Mercedes was overdue for its service. I have been impressed with everyone in the service department! From the initial call to schedule the service through to pick up, the experience was amazing!
Outstanding shopping experience and Service
To whom it may concern: I am sorry to say that I have received the poorest customer service I have ever received at a MB dealership. My 2021 GLA was brought in for service because there was something wrong with the engine over 4 weeks ago. I still haven't gotten my car back. I've paid over 800 dollars this month for a vehicle I don't have in my possession. I have been extremely patient and flexible over this time. Not inquiring or complaining once due to a short staffed service department. I noticed the front right tire was damaged yesterday ...
Customer service is the Service department is above and beyond any other dealership. Communication has a constant flow and there never has been any surprise charges or changes. The service manager, Vince, works very hard to accommodate me and my car needs.
Not only is this place extremely professional.. But, you get the sense that they are all about there community and have a strong passion for people. Anthony Cota is a fantastic human being and will make you feel appreciated and understood! They are very patient, understanding, and know how to identify the right vehicle for you based off of your wants and needs. This place offers great value at an exceptional price with a nice selection to choose from! I shopped many car places and the professionalism did not even compare.. This is the place to go! Thank you Anthony! ...
Mr. Luna was so helpful in purchasing our Mercedes. He made everything so simple. Answered all our questions. I recommend you ask for him specificity when shopping for your new Mercedes.
Good selection. I had my eye on one vehicle that i think has already been sold but great customer service. The guy we dealt with was super nice. Blue eyes. Tall. Can't remember his name. I'd go back and purchase from him. The fiance and I loved browsing for our new vehicle here
Was son bought his recent car here as well as his grandmother. They both raved about their experience
Nice Mercedes dealership.
Salesman Raj is FANTASTIC! Started off looking & inquiring online for vehicles. Received an email right away inviting to come look in person! Drove over in the day and took test drives of different vehicles. Dealership is Sparkling clean. Staff is patient and Raj took great care of me. I never felt stressed or pressured. Felt so comfortable I bought my Silverado 2500HD...and at a great price! I really recommend Raj...and ALFANO Chevrolet!
Phone system was having problems when I called for service. Very responsive to the recall repairs.
We had a good experience working with Elías Bautista! After a little mix up on a used car we were buying Elías went above and beyond to make it right. Great service! I highly recommend you ask for Elías when you visit
A wonderful experience working with Mr. Luna and one of my clients to get the loan approved for the truck needed for his business. Friendly, funny and knowledgeable staff went out of their way to make it happen. Thank you all!
We had a great car buying experience at Alfano. We were in the area on vacation and found the Mercedes I have been looking for! Our salesman Wells was great from beginning to end. He wasn’t pushy and let us look at the car and not hover over us like at most dealerships. He even went above and beyond with the details of getting this car to our home state. 10/10 recommend Wells and Alfano.
Just bought a car from Mike. He knows his stuff and is super helpful. I was in a time crunch and he was happy to work with me. Thanks Mike!
Helpful and efficient service department.
Professional attentive staff. Phil always ensures smooth sailing from start to finish. Excellent communication. Cheers!
Our experience was awesome and very satisfying and all because of a great car salesman Roj and we'll come back to buy another car! Thanks
Our experience at the Mercedes Dealership in San Luis Obispo was outstanding. Anthony Cota in sales treated us most professionally and was not pushy towards my wife and I at all. Our interaction with Leo Shabbar the Finance manager was the best. Our next Mercedes will most definitely be from Alfano, if this is any indication of what to expect.
While on central coast, my trunk on the car would not shut, and I had to wire it shut. Thank you Mercedes for your help. They fixed it in no time , at no charge, and I was on my way. Thank you for your assistance!
Such great, awesome, and trustworthy service department. Professional, friendly staff. It’s been a pleasure, I’ll always return. thank you so much! 🙂 I haven’t bought a car from them yet but I have taken my car in for repairs and service and I am certain when it’s time to purchase a new car I will only be coming here!
Looked at cars
Made it right, I had my 2019 Sprinter in for a recall and when they had the seat out they may have inadvertently bumped something that made the power controller on the coach malfunction. After contacting the service manager they dispatched a RV service company to come check it all out, the problem seemed to self resolve and I am back in business. Hats off to a company that stands behind their work, Great job, highly recommend .
Justin did an amazing job with us
I come to look for A220. Staff is very nice. I forgot what his name.
I go here to get my Chevy Bolt serviced. Excellent customer service.
Jorge and Kevin really worked hard with the bank so that we could get approve for my camaro 2021 ss and it took a week to get a respond from the bank and which was great after 5 years im able to get one of my dream car but I its a bummer I wanted a Wild Cherry one and they didn't have it but the color that I chose was the only auto w/sunroof and I appreciate that Jorge and Kevin helped us out thank you I recommend that you go get a new car at Alfano
I have purchased two Mercedes from them in the past four years. I will not go anywhere else. I trust their entire process and always leave knowing I got the best deal around. The entire experience, from sales to finance to service, is professional, efficient and zero pressure. I will definitely be buying my third car from them in the near future.
I will never give less than 5 star for any business, we all need a chance to make things better. I want the best for all businesses. But my experience with this dealership has not been good at all. Starting with financing took to long, delivery of the car took almost a month, i was promised that I will get the $1,000 delivery fee refunded several times, as of today 8 months later nothing happened. I have sent photos that the vehicle was deliver with seats damaged from some green stuff maybe they did forget the window opened, purchasing Mercedes S450 new should ...
They will forever have my buisness! By far the most helpful welcoming, and amazing Mercedes dealer of the entire Central coast. After trying other MB dealers, Alfano is indisputable as the best!!! They helped me find all the parts I needed even overnight special orders to my house! Will definitely be coming back a lot more! Keep up the amazing work! Most definitely on Par on customer service with their German counterparts in Stuttgart!
Absolutely amazing customer service. Super friendly, attentive, and caring. You can tell every single employee really loves their job and where they were work. Thanks, Alfano!
Drove all the way from Las Vegas to make our purchase with Anthony Cota! He helped us throughout the entire process remotely and was a pleasure to deal with in person. My husband wanted a very custom build and they were the only dealership to have it! On top of that, the manager offered us specials & trade-in values that made the deal totally worth the drive! He worked hard to earn our business and was in touch with us the entire time. He answered all of our questions and I would definitely come back here again. San Luis Obispo ...
Very nice people and they go out of the way to make her appearance very pleasant and Beyond is very nice
The car buying experience at Alfano Motorcars is simply amazing. Their professionalism, vast knowledge and personal touch makes the car buying experience a positive one. Every car I have leased with them over the years has been smooth and enjoyable. I highly recommend them!
Gotta Check out the new showroom!!
THANK YOU RAJ FOR HELPING US BUY OUR DAUGHTERS 1ST CAR!
Great people and no pressure. It's nice to have questions answered
Beautiful facility, knowledgeable service technicians, everyone so well dressed.
Loved our experience
Great service from the service department. Interaction was easy, scheduling was easy and all I had to do was drop the car off, show back up and pay! I had a question about the MercedesMe app functionality and my service advisor had an answer by the time my service was complete. Short of being free, this was very painless.
Took my Ford here for a SMOG check and they were able to get me in right away, at a very reasonable price, and every member of the staff was extremely helpful and friendly. I would definitely recommend this dealership for purchasing or service!
Very helpful & willing to let you test drive 😎
They didn't have what I wanted.
FANTASTIC car buying experience ! Wonderful to know PROFESSIONAL sales reps still exist !!! David Idell is The Man, customer for life, my E63S is a monster !!!
I was going through a rough time with some issues I was having with my vehicle. As many might know, purchasing a new vehicle can be stressful. I choose Alfano Motorcars in San Luis Obispo and I can honestly say it was the best choice I could have made. I spoke to Ali Khan who helped me find the right car, at a convenient monthly payment for me. I did not feel pressured, I took my time in choosing the car, asked a lot of questions and he was not pushy at all. The staff at Alfano Motorcars were all ...
Improved service department
Quality of service
Phillip in the service department went out of his way to be nice and helpful when our car door lock was broken. He was great about communicating when the car would be ready and even took it a step further and fixed our recalled airbag- something I had been waiting months to get fixed in our hometown. Thank you Phillip!
Very nice showroom.
I will try to make this short. I drive a C250 Mercedes 2014, purchased used at Alfano Motors in 2014 with 10,000 miles on it. I recently was told that it needed a new Turbo (36,000 miles). My warranty ended Nov 30 - I was at the dealership on Dec 10. Mercedes good willed the part, I was supposed to pay the labor (still expensive). Well, good news the state of California has a Vehicle and Emissions Warranty Act with specifications. They paid for the labor. Yahoo. I big shout out to Alfano Motors in San Luis Obispo and Dan Tanabe for following through with everything. ...
Tim was great, haven't made our purchase yet as our model isn't available this year but we're excited to begin working with him as he was extraordinary from the getgo.
Great service crew, thanks Bruce and Judi , Pismo Beach
I work here so.... Five stars!!!!
Just drove home in our new (to us) Chevy truck from Alfano Motorcars and we couldn't be more pleased! From start to finish, it was a very relaxed and easy process with excellent customer service. The sales manager, Abdullah, gave us personal attention and concisely outlined our options with no pushy salesmanship. Leo walked us through our financing in quick, clear terms and made a rather laborious process fun and lighthearted. We received a great price and outstanding service. Highly recommend the whole team at Alfano!
Amazing crew ! If you need a Benz or Chevy this is the spot to go!
My girlfriend and I picked up our first Sprinter project from Alfano yesterday. Fil and Abdullah were great and the process was easy and painless. We'll be back for the next one!
Went in to look at a 2013 Toyota Tacoma and I was blown away with the service. Abdullah first reached out to me personally after I inquired online and was very easy to communicate with. He was very helpful scheduling appointments and dealing with the finances. Jonathan was extremely helpful showing me the vehicle on the lot and walking me through the process. They were all very understanding of my situation and even let me take the truck on an extended test drive. I never felt pressured into buying the vehicle or any add-ons either. I couldn't recommend these guys ...
I experienced the best service & attentiveness @Alfano motors in San Luis Obispo by Jonathan Crabtree & Staff. They personally contacted me to see if we could work out a deal that I was pleased with. I would highly recommend Jonathan @Alfano motors.
Absolutely the best car buying experience....easy, fast, and fantastic customer service. I wanted to support local and so pleased I did with Alfano Motorcars. Happened by chance to work with Abdula in Sales Dept! It couldn't have been better. He made the process so easy and educated us along the way. He was looking out for our best interest. Ask for Abdula when your at Alfano.
I bought my CL500 at Altamont motors and they always give great service. 🙂
I bought my caravan from them 2 years ago, kind staff, no pressure approach.
They know what they're doing
Excellent service department. Recommended highly!
Beautiful cars ask for Jacob he’ll take good care of you
Went in today after I had my car wrecked in an accident, and Jacob was incredibly helpful in finding me a safe, new, good on gas and reliable vehicle. We wound up with a 2018 Chevrolet Malibu and i love it! He was helpful and fast through the process, and I would highly reccomend asking for him and visiting this dealership!
Mark Tatham at Alfano Motorcars did a fantastic job of finding a car with everything I specified. Prior to this, it took me weeks to find a car similar to what I wanted and Mark found the perfect car on the first day. He gave me every single detail I needed to know about the car and was with me every step of the process. He was very relaxed and didn't pressure me into anything and was very responsive over the phone. Without him, I probably would still be looking for my perfect car.
Leave Us A Review