Quality of service
Phillip in the service department went out of his way to be nice and helpful when our car door lock was broken. He was great about communicating when the car would be ready and even took it a step further and fixed our recalled airbag- something I had been waiting months to get fixed in our hometown. Thank you Phillip!
Very nice showroom.
FANTASTIC car buying experience ! Wonderful to know PROFESSIONAL sales reps still exist !!!
I will try to make this short. I drive a C250 Mercedes 2014, purchased used at Alfano Motors in 2014 with 10,000 miles on it. I recently was told that it needed a new Turbo (36,000 miles). My warranty ended Nov 30 - I was at the dealership on Dec 10. Mercedes good willed the part, I was supposed to pay the labor (still expensive). Well, good news the state of California has a Vehicle and Emissions Warranty Act with specifications. They paid for the labor. Yahoo. I big shout out to Alfano Motors in San Luis Obispo and Dan Tanabe for following through with everything. A very pleasant experience and I am telling everyone.
Tim was great, haven't made our purchase yet as our model isn't available this year but we're excited to begin working with him as he was extraordinary from the getgo.
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